🗣 30+ languages24/7 on itEvery line, one accountNo NIE? No problem

Fibre for the flat, a line for everyone. Sorted

Fibre and mobile for people making Barcelona home, who would rather not deal with a Spanish telco. Here for two years or for seven: one account for the whole household, and someone who answers in your language at 3 a.m.

Get started →See plans
What every plan includes
  • Help in your language
  • 24/7 incident desk
  • Travel eSIM included
  • No Spanish paperwork

Plans from €14.90/mo · prices include the service

  • Contract in English
  • Any card — no Spanish bank account
  • Add another line in two taps
terrassa_gotic.jpg5G
A busy café terrace in the Gothic Quarter, parasol open and people talking over lunchNeighbours sitting out at the terrace of Plaça del Sortidor, in Poble-secInside Cafè de l’Òpera on La Rambla: modernista panels, mirrors and marble tablesTables and parasols under the Gothic stone of Plaça del Rei
Every line, one accounteSIM active
Moving-week-proof — someone on it, 24/7
  • The BCN panot tile
  • Vermut with an olive
  • Bicing-ready
  • 300 sunny days
  • Modernist Eixample corners
Who we build this for

People who are staying a while.

For most of our customers Barcelona isn’t a stop on the way: it’s where the flat is, where the job is, where the school run happens. The service is built for that first.

Families

You moved the whole household

Fibre for the flat and a line for everyone in it — on one account, one card, one place to look.

  • Fibre at home plus a line each
  • Everything on one account
  • Engineer visit arranged in English
  • No NIE, no Spanish bank account
Relocated professionals

Here for the assignment, however long it runs

Sorted in an afternoon, and never tied down — if the company moves you again, you just leave.

  • No lock-in on any plan
  • Invoices in PDF whenever you need them
  • 24/7 incident desk, in your language
  • Travel eSIM for the trips home
Master’s and PhD students

One or two years, then who knows

Data that lasts the whole course, and fibre for the shared flat on a single bill.

  • 130 to 600 GB, unused data rolls over
  • Fibre for the shared flat, one bill
  • Leave whenever you like
  • Help in 30+ languages
Households

One account. Every line in the house.

Partner, kids, flatmates, the work phone: each line gets its own number and its own contract, and you get one place to see them all. Adding the second one takes less time than reading this.

There is no family plan and no bulk discount — every line is priced the same as the first, from €14.90/mo. What you save is the paperwork.
  • Add a line in two taps. Your details, your ID and your card are already on file — you only sign the new contract.
  • One card pays for all of it. Every invoice from every line sits in the same list, as a PDF.
  • Someone moves out? Cancel that line on its own. There is no lock-in on mobile.
  • Moved flat? Change the address once and your lines follow.
See fibre + mobile packs →
The service is includedIn your language

Barcelona, sorted.

Not the cheapest in town, on purpose: the price includes the service.

Help in your language

Online support in 30+ languages, from your first question to your last bill.

24/7 incident desk

Something breaks at 3 a.m.? Open a ticket and someone is on it, around the clock.

Travel eSIM included

Up to 30 days a year abroad on a separate eSIM, without touching your main line.

No Spanish paperwork

Contract in English, pay with any card, passport or EU ID is enough. No NIE, no Spanish bank account.

Travelling beyond the included days? Buy a travel eSIM for 190+ destinations →

No lock-in

Three plans. One standard of service.

Prices include VAT and the service. No lock-in on any plan.

Most popular01 // Mobile

Mobile

From 130 GB to 600 GB. Leave whenever you like.

from€14.90/ month
  • Unlimited calls to Spanish numbers
  • 5G where available · EU roaming included
  • Unused data rolls over to next month
  • No lock-in — leave whenever you like
  • Help in 30+ languages · 24/7 incident desk
  • Travel eSIM, up to 30 days a year
See mobile plans →
02 // Home fibre

Fibre

600 Mb or 1 Gb, symmetric, with the engineer visit arranged in English.

from€29.90/ month
  • Symmetric speed — same up and down
  • Wi‑Fi router and installation included
  • Engineer visit arranged in English
  • No lock-in · €60 early-exit fee in the first 12 months
  • Help in 30+ languages · 24/7 incident desk
  • Travel eSIM, up to 30 days a year
See fibre plans →
03 // Fibre + mobile

Fibre + Mobile

One bill, one card, the whole flat connected.

from€39.90/ month
  • 600 Mb or 1 Gb fibre + 130 GB + unlimited calls
  • One bill on one card
  • No lock-in (€60 if you leave in the first 12 months)
  • The service included: 4 things every plan gets
See packs →
2 minutes 🚀

Pick a plan. Snap your ID. Done. Back to the boxes.

No branch visits, no NIE on day one, no queue tickets, no Spanish forms. Two minutes from your phone — for the first line and for every one after it.

We check your ID and switch you on, usually the same working day. Then the 24/7 desk has your back.
1

Choose your plan & SIM type

30 sec

eSIM straight to your inbox, or a SIM card posted to your flat.

2

Snap your passport or EU ID

60 sec

Spanish law asks us to check it. Point your camera, done. No NIE needed, and we never ask again for the next line.

3

Sign and pay with any card

1 min

Visa, Mastercard, Revolut, Apple Pay. Your eSIM QR arrives by email once we’ve checked your ID.

VS old-school operators

Why people who are staying pick us.

What you getBarcelonaTelecomOld-school operators
Support languages30+, onlineMostly Spanish
Incident desk24/7Office hours
Travel eSIMIncluded, 30 days a yearNot offered
Spanish bank accountNot needed. Any cardUsually required
Lock-inNone12–24 months
Contract languageEnglishSpanish
Several linesOne account, one cardOne contract at a time
Adding a line laterTwo taps — ID already on fileStart from scratch
Sign-up2 minutes on your phoneA trip to a shop
The right-hand column describes the usual experience with a traditional operator, not any operator in particular.
Short stay? Still welcome

Here for a semester, not a decade.

Erasmus, an exchange term, a few months of working from somewhere warmer: mobile has no lock-in, so you can start in September and stop in June without explaining yourself. Every plan carries the travel eSIM — up to 30 days a year — and the same 24/7 help in your language.

Mobile plans →
5G coverage

Barcelona & the whole metro sprawl.

From Barceloneta sand to the Collserola hills.

The whole city, and the towns people move out to.

Mobile works across Barcelona and the metro area on 5G where available. Fibre depends on your building, so we check the address first.

Not sure about your street? Start the sign-up: we check the address before you pay, and the engineer speaks English when they come.

  • Ciutat Vella
  • Eixample
  • Gràcia
  • Sants-Montjuïc
  • Sarrià-Sant Gervasi
  • Sant Martí / Poblenou
  • Barceloneta
  • Badalona
  • L’Hospitalet
  • Sant Cugat
  • Cornellà
  • Castelldefels
Straight answers

The questions everyone asks.

Can I have several lines on one account?

Yes, and that is the point. Fibre for the flat plus a line for everyone in it, all under one account, one card and one list of invoices — each line keeps its own number and its own contract. After the first one we already have your ID and your card on file, so adding the next takes two taps and a signature. There is no family plan and no bulk discount: every line costs the same as the first.

I’m here on a two-year posting. Am I tied in?

No. There is no lock-in on any plan, so if your company moves you again you simply cancel. The only two charges are written in the contract: €60 if you cancel fibre within the first 12 months (it covers the installation), and €60 if the router isn’t back with us within 20 working days.

What happens with the fibre installation?

We check coverage at your address before anything is signed, so you never pay for a line that can’t be installed. Router and installation are included, and the engineer visit is arranged in English — you don’t have to find someone to translate on the day.

Do I need a NIE?

No. A passport or an EU ID card is enough to sign up — Spanish law asks us to check your identity, not your residency status. If you get a NIE later, you can add it from your account.

Can I keep my number?

If it’s a Spanish number, yes: tick the box when you sign up and we handle the porting — for one line or for all of them. A number from abroad can’t be moved to a Spanish line, but the travel eSIM means you rarely need two phones.

Is there a lock-in?

No lock-in on any plan. Mobile: leave whenever you like. Fibre and fibre + mobile packs: also no lock-in, with two honest exceptions written in the contract — if you cancel within the first 12 months there’s a €60 early-exit fee that covers the installation, and the router has to come back within 20 working days or we charge €60 for it.

How does the travel eSIM work?

Every plan includes a separate travel eSIM for up to 30 days a year. Christmas at your parents’, a work trip, a week somewhere with no Wi‑Fi: ask for it from your account, switch it on when you land, and your Spanish line stays exactly as it is.

What does “24/7 incident desk” mean?

If something stops working — no signal, no fibre, a bill that looks wrong — you open a ticket from your account at any hour and someone starts working on it. Around the clock, including Sunday at 3 a.m.

Which languages do you support?

Online support in more than 30 languages, by ticket and email. This website is available in all of them, Spanish and Catalan included — pick yours at the top of the page. Your contract and your invoices are in English. Write to us in your own language and we answer in it.

Why aren’t you the cheapest?

Not the cheapest in town, on purpose: the price includes the service. You’re paying for support in your language, a desk that answers at night, a travel eSIM you’d otherwise buy separately, and a sign-up with zero Spanish paperwork. If all you want is the lowest number, other SIMs exist — and so does the queue to get them.

Moving in?

Get the whole place online.

Fibre at home, a line for everyone in it, and a desk that answers at 3 a.m. Start from anywhere — we’ll be ready when you land.

Get started →Prices include VAT and the service • No lock-in

Operator data sheet

Operator:
Bivid Telecom S.L.
CIF:
B25537127
Registered office:
Avda. Industria 414, Nave 2, 25191 Lleida
Support:
30+ languages, online, 24/7 incident desk
From €14.90/mohelp in 30+ languagesGet started